Sunday, April 24, 2011

RIP Mr Ong Kim Koon - The Unsung Ordinary Malaysian Hero

First, my condolence to the family. To Sir Ong Kim Koon your selflessness, valor and courage is not only reserved for those exceptional incidents that involve life threatening situations. It has more to do with choosing to walk the high road, do the right thing and give your all when no one is watching and scores are not kept. And that is you!!

Being an unsung hero has its own reward… so long as we make one commitment. And that is committing to take personal responsibility for finding value in everything that we do.

Add caption

A mature person understands that there is no such thing as meaningless task. If anything is worth doing, it worth doing well; it’s worth being done with care and compassion. Just as chain in not stronger than its weakest link. . The task at hand has little to do with satisfaction but the intention behind the action has everything to do with it  ...just out of compassion.

Mr. Sir Ong you are on top of others, you think big because only little people are too big for small thing.

Your selflessness, valor and courage are the hallmarks of the complete person. It is the standard that defines the great humility in you and it is the standard by which human being should be. By right, the two are completely interconnected and one cannot exist without the other. And that is you Mr. Ong, both and all of it!!

We were all born with the seed of greatness but that seed needs to be recognized and nurtured if it's to come to fruition. The hardest part of the process is recognition of the fact that we were born to be great in our own way. But you, Mr. Ong your seeds is now blooming with myriad of flying colors.

The greatness in you  having a sense of pure compassion, holding yourselves to the best possible principles of valor and having the courage to be true to your convictions and to uphold your humility. And that is you Mr. Ong! A near angel.

Finally my salutations and gratification; in the embodiment of these three words: compassion, valor and courage. And that is You!!! May you rest in peace Sir.

Thursday, April 21, 2011

Customer Relationship Down the drain

Everybody, I Know needs this from Me!!! I am the monopoly..!!

As the country moving toward a new develop high income nation and the many milestones been set up by the government sush as those list of KPAs, KPIs, NKRA, NKEA - I don't  know with  so.. many more performance  indicators  and that  mainly from the public sector. For those private or business  entity  have nothing much to offer for  the consumer at large..which suppose to be the core target for any corporates, privates and public sectors in their flowery worded vison statement.
Worst off in most companies even to the small enterprises have made it more difficult, more confusing, and more frustrating to deal with them than ever before. They give all the "special offers" to the new customers; they've removed human beings from answering phones and answering questions. They make us pump our own petrol, check on our packages, book our own airline tickets and figure out when they've made mistakes on our accounts. They've cut their training budgets and have trimmed their service staffs to skeleton. They moved their customer service departments off shore or cheap outsource..outsource...where people don't understand how we think especially those big..big company. Then, they charge us fees for the privilege of using their "customer" services , all in the name of making money.

Is it no wonder we've become rather selective to whom we pledge our loyalty?
 No, customer loyalty is not dead, but it is hurting bad. It is given only to those companies that earn it and keep earning it by delivering value and comforting experiences on a consistent basis.
If You Don't Take Care of The Customer Someone Else Will. Simply means that there are a whole lot of other companies that will gladly give customers what they are looking for. When they walk away they walk away quietly. Problem is you have to find them.
This one factor where most companies seems to overlook and care-less about. The old traditional "budi bahasa and sopan santun" . Those day, how nice dealing with " taukeh Ah Pek and taukey neo" "so with Pak Ali or mak Cik Limah of  pasar basah place". Today our young people who deal with customer at the front desk or the reception counter or the payment  counter- we really get confuse with the way they do thing. Rude, stubborn,unruly behavior,sarcastic , tak tahu bahasa - (what I mean here - refuse to understand - a malay proverb).
They seem to miss the whole lot of customer -relationship management, where loyal customers give you referrals and sing your praises in your advertising and testimonials. Referral business is like "free" new customers. So the money you would have paid to get the new customer reflects back down to your bottom line.
When we feel good about doing business with a company we form emotional ties, not just spending  ties with them. Let's face it, customers are emotionally attached to their money - if we want them to give some of it to us - we need to get them emotionally attached to our business.
Employees and customers are human being. People have  perception, conscious, sensitive, alive and feeling ! It's an essential part of our human nature. When we finally recognize that in business, we'll work harder at building the emotional needs  with  customers that determines whether or not they become a loyal customer or a lost customer. We come back to companies that have what we want and create a comforting experience for us. We leave companies that don't have what we want or create bad experience for us. Experience is emotional learning in life.
What more in this multi racial country, customer-retail relationship is very important, dealing with multi-creed, being sarcastic or even tongue lashing using your own mother-tongue to those who are not able to understand your sarcasm is indeed serious in our society ...such sarcastic saying likes... mala chai.....so..so....k***ng kia.....so..so....
Being an senior citizen of the nation, for the sake of peace and stability so with sane mind ...I just swallow it... at time.
Again, If You Don't Take Care of The Customer Someone else Will. This means a whole lot more than we ever thought.
I find it is sadly true that most companies don't have a strategic plan for keeping customers, keeping them happy OR keeping them coming back time and time again with their money and their friends. Even if they have one the whole training program for their customer dealing employees may not be compatible for  multi-race Malaysian. Understanding, tradition of various race, culture, the do's and don't and  so with upbringing of our young are the most vital facet for a better customer service.

Sunday, April 17, 2011


Dear All, Living in this border-less world to migrate or not to migrate is a choice and core essence in human right fundamental. Let us not delve too much and make racist comments here.We have to accept the fact that people migrate everywhere  and every time is a non-issue in most developed country nowadays. Especially when they feel there are better prospects elsewhere.
The main factor or the key motivation of migration which remains to be the endogenous cause is remuneration and wages. It was estimated that the difference of wages between destination and source countries is between 3-15 times. This remains a key push factor of migration. In this  challenging  world it can be difficult to change this temptation of life. More than what each of us want in life, such as wealth, status, uptodate lifestyle, self esteem and many more factors that keep ascending the ladder of human wants and achievements. Than the ideal way of life, freedom in almost  every aspect of human intellectual capacity.

Especially to those  who has lived most of his adult life outside his country of birth (admittedly not as a refugee but as a probably somewhat privileged professional), I am quite sure that - the above brief list of  temptation to migrate are the main reason to stay in those so call better places.
Frankly having Talent Corp to lure back Malaysian's professional is sort of changing one more thing of a norm in nature. Attempting the "impossible". It's not going to happen, unless when Malaysia is a fully develop and just like that nations of choice for the professional.
So why even bother, to have this Talent Corp thing?
I fully agreed with the idea that "instead of trying to lure Malaysians home, why don't the government look into why these talented and brainy people are leaving in the first place? Such as why medical doctor in a government hospital are paid less than those director of a department which only have general art degree?  And what about those who chose to stay and "Berkhidmat Untuk Negara" despite being offered a greener pasture? Where and what are their incentives and rewards? "
Like it or not, there is no short cut to this issue. Flat rate 15% tax, seems not to be  the right attitude in luring professional Malaysian abroad. I don't know are we dealing with commodity or human value and wants?

How the government going to achieve this? Getting to know them, understanding their attitude is completely a different experience or learning in building a  nation. Honestly, their experience will be able to inspires every people, the experience that leaves us all thinking "what want they have, their wanting for better life, their wanting to enjoy the rewards of having such professionalism" and many more wants.
However, as from the very begining of my comment "brain drain" is a common issue everywhere. Apart from the lure of remuneration and wages other aspect of living life do have some motivation and the wants to migrate.
Just one simple line to illustrate that unfulfill wants;
How can one possibly live together if one doesn't even understand each other?
After more than 50 years of Merdeka, I reminisce the early years of self reliance where our father, parents and grand parents of various races live harmoniously together in the spirit of Muhibbah and now the loud banging of 1 Malaysia, yet, till now we question the justification of NEP, harping on racial equal rights for education,housing,job offering and many more ..are we all now drifting apart, despite that, so call being a professional and  knowledgeable? Or just the over politic-king by the monkeys from the "political zoo". 

Hopefully, we are able to really identify our wants sincerely. If than, to migrate is the best thing to do  to fulfill your wants, by all mean please do so for the sake of your professional life and me being an senior citizen of this nation, Malaysia wish you all the best. I am proud to be Malaysian, for Malaysia is always able to export talent!!
Time and again,  being professional please don't  generalize and look down upon Malaysia in a total entity. For us, this the  only our country our homeland where.. " disini tumpah darah ku".
A professional should think alike..think professionally! unless you are a political asylum..seeking justice from a faraway nation, ..bashing the system outrightly is so obvious than.
Finally, I reiterate, so why bother, to have this Talent Corp thing? 15% flat income tax lure....am not sure the worth for it?

Friday, April 8, 2011


Believe or not, Fake chicken eggs were really common since last year and the beginning of this year in China and profitable. Just do a search on the subject yourself.
I have a really hard time buying this story. Conceivably one could eventually make this process profitable, but it seems a stretch to believe that it could become profitable quickly enough to take the place of real egg production. It just doesn’t even make sense why you would experiment and perfect this process. I really love China...when come to fake things....I mean things here...not the Chinese.

For me, I have built my own chicken coop from mostly scrap materials for next to nothing. Am so glad other poultry keepers have so many bits of info on hen houses.Getting green and organic by having your own green patch.

So identical...you guess what??? Whats next from China..

Maybe good for the global food program for the world poor, where soon the rich will only exclusive to the genuine one !!!! next in line, hopefully fake chicken..with an affordable pricing!! at least to compete with the non-stop increase of chicken price in Malaysia.
The world is becoming more weird and cruel... the poor will be more pauper, not only in worldly materials but their health and the rich will grow richer and meaner in getting rid of the poor. A new world order...


RM2mil in account of ex-director

KUALA LUMPUR: The Malaysian Anti-Corruption Commission (MACC) has traced millions of ringgit more in the accounts of Customs Department officers, including at least RM2mil in the account of a retired Customs director.

Sources said the task force investigating the case believed a well-known forwarding company had banked the money into the account of the retired director for favours granted while in office.

from The Star..

This is not news...and definitely not an isolated case like most people within the public servant or even the lawmakers use to conclude conveniently. Not even a tip of the iceberg, or maybe just a small snow flake on the mountain of Switzerland.
The raayat will of course find it very difficult to comprehend,  especially those from the rural kampong or new villages. During 60's or the 70's being rich is easy to understand..sheer hardwork, toil of blood,sweat and tears so with good business acumen.
However today living beyond your mean - I mean generally will attract to a lots of perception and suspicion. But don't be mistaken, holding steadfastly to that understanding of sheer hardwork and toiling...is over and out today. If you are young,educated and full of zest in acquiring a good life is no secret. Young entrepreneur will be a millionaire in no time..if he or she is able to explore the wildest of dream to road of richness.
So, not really a surprising situation young people or the yuppies to attain trendy and luxurious lifestyle  today. Remember, BMW is assembling and choose Malaysia the center for sales and distribution. So what the fuss of living beyond your mean...
But... if a retired or senior public servant to live beyond their mean is indeed a concern..and will likely to attract a lots of guesses.
But then don't jump the gun... their kids maybe a young entrepreneurs..or maybe a successful businessman engage in a long term contract of supplying good and services to the department...where the decision of those entity with regards to contract and authority headed by his or her own "old man".
In Malaysia nothing impossible.. life like that lo!!!